You can reach us by email at info@tactile.click or by phone at 0664 8917775. For urgent matters, we prefer the phone; for detailed descriptions, email. We typically respond within four hours during business hours.

Our SLA provides an initial response within 24 hours. For critical errors in live operations, we respond within two hours. Standard inquiries are usually processed on the same business day.

Yes, we maintain a detailed FAQ on the most common topics: account setup, billing, technical requirements, and integrations. You can find the direct link in the footer of this page.

You will receive an automatic acknowledgment with a ticket number. Our team reviews the request, assigns it to the appropriate category, and responds with an initial assessment or solution. For complex topics, we will inform you about the expected timeline.

Personal appointments are possible by arrangement. Our office is located at Reinhard-Unterweger-Straße 9c. Please schedule an appointment in advance by email or phone so we can take sufficient time for your concern.